Shipping policy
At Henlics Paris, we aim to deliver your orders in a timely and efficient manner. Please review our shipping policy below to understand how we process and ship your purchases.
1. Shipping Partners
We use trusted and reliable courier services to ensure secure and prompt delivery of your orders. Our shipping partners include:
- DTDC
- Blue Dart
- Delhivery
- Xpressbees
2. Order Processing Time
- Standard Orders: Processing time is 1 to 2 business days from the date of order confirmation.
- Express Orders: Processing time is within 12 hours of order confirmation.
Note: Orders placed after 6:00 PM will be processed on the next business day.
3. Delivery Timelines
- Standard Delivery: Estimated delivery time is 2 to 7 business days, depending on your location and courier availability.
- Express Delivery: Estimated delivery time is 1 to 2 business days.
All delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, high volume periods, or delays from shipping partners.
4. Shipping Charges
Shipping charges, if applicable, will be calculated at checkout based on your delivery location and chosen shipping method.
5. Tracking Orders
Once your order is shipped, you will receive a tracking ID via email or SMS to monitor the status of your shipment.
6. Delivery Issues
If you experience any issues related to shipping or delivery, please contact our customer support team at:
Email: help@henlicsparis.com
We will assist you in coordinating with the respective courier partner to resolve the matter promptly.